Community Team Lead

hace 1 mes


Playa del Carmen, Quintana Roo, México Classpop A tiempo completo
About Classpop

Classpop is a leading marketplace for unique social experiences, connecting customers with top instructors and content creators. Our platform offers a wide range of classes, from dance and cooking to art and wellness, providing a fun and engaging way for people to learn and connect.

Job Summary

We are seeking a highly experienced Community Team Lead to join our operations team. This role will be responsible for leading and assisting our community partners, providing exceptional customer service, and driving business growth through data-driven analysis and strategic partnerships.

Key Responsibilities
  • Lead and assist community partners in achieving their goals and objectives.
  • Provide direction and support to customer service teams to ensure timely and effective resolution of customer inquiries.
  • Set and track key performance indicators (KPIs) for community partners and provide feedback to team members.
  • Monitor dates, bookings, and availability of partners to optimize business operations.
  • Identify and implement system and workflow improvements to enhance partner efficiency.
  • Provide solutions to partner inquiries related to our platform in a timely and professional manner.
  • Support community hosts with questions and requests related to our platform, experiences, tools, and communication.
Requirements
  • Minimum 4 years of experience managing community partners.
  • Ability to perform data-driven analysis in Excel with minimal guidance.
  • Proficient in setting and maintaining KPIs.
  • Excellent verbal and written communication skills.
  • Positive attitude and willingness to learn and grow in the position.
  • Ability to work efficiently and distraction-free in a home office environment.
  • Proficient in Google Suite and Excel.
  • Experience working with a CRM.
  • Detail-oriented.
What We Offer
  • 100% remote work environment with a strong and friendly team of co-workers.
  • Opportunity to work with a leading marketplace for unique social experiences.
Location

Playa del Carmen, Mexico, or anywhere in the world. This is a fully remote role, and qualified candidates from anywhere in the world can apply.


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