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Technical Support Engineering Manager
hace 1 semana
The Technical Support Engineering Manager will lead our technical support team, focusing on making our customers successful by advocating on their behalf, resolving technical issues and challenges, and maintaining the high-quality, white-glove service they expect.
Key responsibilities include:
- Scalability: Spearhead and scale the current team of 120+ remote and in-office support agents, engineers, and managers
- Issues Resolution: Drive resolution on technical issues affecting our customers
- Team Development: Hire, develop, and direct inclusive, engaged, and high-performing teams
Requirements for the role include:
- 10+ years of leadership experience in Technical Support or Engineering
- Proven ability to take support organizations through rapid growth
- Experience managing mid-market and enterprise support teams