Employee Relations Specialist

hace 2 días


Xico, México Kerry A tiempo completo
About Kerry

Kerry is a leading taste and nutrition company that partners with customers to create healthier, tastier, and more sustainable products consumed by billions of people worldwide. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition.

About the RoleKey Responsibilities
  • Provide expert advice and support to employees and people managers on basic employee relations processes.
  • Identify and escalate sensitive or complex cases to Tier 2 specialists, ensuring minimal risk to the business.
  • Assist in delivering training and development programs for people managers, enabling them to effectively manage and develop their teams.
  • Monitor and report on key performance indicators (KPIs), raising concerns with HR advisors and people managers as needed.
  • Complete regular and ad-hoc report requests, ensuring timely and accurate information.
  • Ensure a positive experience for all employees and people managers, maintaining up-to-date and accessible knowledge base articles.
  • Collaborate with administrators to deliver best-practice services, ensuring aligned and consistent support.
  • Provide administrative support to employee relations specialists, COE partners, and HR business partners.
  • Manage ServiceNow requests, ensuring SLAs are met and issues are resolved promptly.
Qualifications and Skills
  • Working knowledge of ServiceNow and its basic functionality.


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