Front Desk Supervisor for Rooms and Guest Services
hace 1 semana
**Job Overview:**
We are seeking a highly skilled Front Desk Supervisor to join our team at Delta Hotels by Marriott. This is an excellent opportunity to work in a dynamic environment, where you will be responsible for overseeing the front desk operations, ensuring seamless guest experiences, and leading a team of hospitality professionals.
**Job Responsibilities:
* Lead a team of front desk agents, providing guidance, training, and support to ensure exceptional customer service* Assist with expediting problem payments, resolving guest complaints, and addressing any issues that may arise during check-in or checkout processes* Process all payment types, including room charges, cash, checks, debit, and credit cards, ensuring accuracy and security* Coordinate with Housekeeping to track readiness of rooms for check-in and resolve any discrepancies* Anticipate sold-out situations and obtain alternative accommodations when necessary* Block rooms in the computer and identify designated requirements and requests* Develop and maintain positive working relationships with colleagues and guests* Ensure adherence to quality expectations and standards* Stand, sit, or walk for extended periods, move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance* Perform other reasonable job duties as requested
**Required Skills and Qualifications:
* High school diploma or G.E.D. equivalent* At least 1 year of related work experience in a hotel front desk environment* Excellent communication and leadership skills* Ability to work effectively in a fast-paced environment* Basic math skills and attention to detail* Ability to lift, carry, push, pull, and place objects weighing up to 10 pounds* Proficiency in using computer systems and software* Ability to speak English fluently*
**Benefits:**
* Competitive salary: $45,000 - $60,000 per year, depending on experience* Comprehensive benefits package, including medical, dental, and vision insurance* 401(k) plan with company match* Paid time off and holidays* Opportunities for career growth and professional development* Discounts on hotel stays and other Marriott services*
**Estimated Salary:** $52,500 per year
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