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Techno Functional Expert

hace 2 meses

Guadalajara, Jalisco, México Wipro Limited A tiempo completo
Job Description

Role Purpose: As a Techno Functional Consultant at Wipro Limited, you will play a crucial role in bridging the gap between technology and business acumen to deliver exceptional client solutions.

Key Responsibilities:

  • Bridge the gap between project and support teams through techno-functional expertise.
  • Drive the end-to-end process from business requirement management to integration & configuration and production deployment for new business implementation projects.
  • Check the feasibility of new change requirements and provide optimal solutions to clients with clear timelines.
  • Provide techno-functional solution support for all new business implementations while building the entire system from scratch.
  • Support the solutioning team from architectural design, coding, testing, and implementation.
  • Understand the functional design as well as technical design and architecture to be implemented on the ERP system.
  • Customize, extend, modify, localize, or integrate to the existing product by virtue of coding, testing & production.
  • Implement business processes, requirements, and the underlying ERP technology to translate them into ERP solutions.
  • Write code as per the developmental standards to decide upon the implementation methodology.
  • Provide product support and maintenance to clients for a specific ERP solution and resolve day-to-day queries/technical problems that may arise.
  • Create and deploy automation tools/solutions to ensure process optimization and increase efficiency.
  • Sink between technical and functional requirements of the project and provide solutioning/advice to clients or internal teams accordingly.
  • Support on-site manager with necessary details regarding any change and off-site support.
  • Skill upgradation and competency building.
  • Clear Wipro exams and internal certifications from time to time to upgrade skills.
  • Attend trainings, seminars to sharpen knowledge in functional/technical domain.
  • Write papers, articles, case studies, and publish them on the intranet.

Stakeholder Interaction:

  • Internal: Lead Consultant, Onsite Project Manager/Project Teams - To provide off-site support and inputs as per client requirements.
  • External: Clients - For solutioning and provide support.

Competencies:

  • Functional Competencies/Skill:
    • Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies, and boundaries) and perform problem-solving in a complex environment.
    • Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect.
    • Functional/Technical Knowledge - Specific to the functional and ERP system in-depth knowledge of the function processes and system and ERP functionality.
  • Behavioral Competencies:
    • Formulation & Prioritization.
    • Innovation.
    • Managing Complexity.
    • Client centricity.
    • Execution Excellence.
    • Passion for Results.

Deliverables:

  • No. Performance Parameter Measure
  • 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT.
  • 2. Automation Process optimization, reduction in process/steps, reduction in no. of tickets raised.
  • 3. Skill upgradation of trainings & certifications completed, # of papers, articles written in a quarter.