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Operations Supervisor

hace 2 meses

Nogales, Sonora, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled Operations Supervisor to join our team at Marriott International, Inc. As an Operations Supervisor, you will be responsible for ensuring the smooth operation of our hotel's guest services, including front desk, housekeeping, and maintenance.

Key Responsibilities
  • Manage and coordinate the daily activities of the front desk, housekeeping, and maintenance teams.
  • Ensure that all guest rooms are clean and well-maintained, and that all guest requests are met in a timely and professional manner.
  • Monitor and control the hotel's inventory, including linens, toiletries, and other supplies.
  • Develop and implement procedures to improve guest satisfaction and hotel efficiency.
  • Train and supervise staff to ensure that they are meeting the hotel's standards for quality and service.
  • Conduct regular audits to ensure that the hotel is in compliance with all relevant laws and regulations.
  • Collaborate with other departments, such as food and beverage and sales, to ensure that the hotel is meeting its revenue and occupancy goals.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 2 years of experience in hotel operations, with a focus on guest services.
  • Excellent communication and leadership skills, with the ability to motivate and train staff.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with a focus on providing excellent guest service.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.