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Cloud Infrastructure Specialist

hace 2 meses


Aguascalientes, Aguascalientes, México Rackspace Technology A tiempo completo
About the Role

Rackspace Technology is seeking a highly skilled Cloud Administrator II to join our team. As a Cloud Administrator II, you will be responsible for providing administration for cloud computing platforms, networks, and systems. This role requires a strong understanding of cloud computing platforms, including AWS, Azure, and Google Cloud, as well as experience with Linux and Windows operating systems.

Key Responsibilities
  • Service Delivery Effectiveness: Understands where service gaps can occur within the scope of own work and takes proactive steps to address them.
  • Value Analysis: Provides customers with detailed information regarding products and services, including technical specifications and pricing.
  • Troubleshooting and Escalation: Resolves or escalates level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing.
  • Cloud Platform Administration: Secures, administers, and improves customer technical issues, which can include cloud platform and infrastructure services, user management and permissions, or other software issues.
  • Monitoring and Incident Management: Troubleshoots monitoring alerts and creates tickets accordingly, and assists in managing and escalating incidents.
  • Customer Support: Acts as an escalation point for techs inside and outside the team, encouraging peers to participate in problem-solving, and provides Fanatical Experience to customers in all aspects of the role.
  • Collaboration and Knowledge Sharing: Collaborates with Account Managers and Business Development Consultants to build strong customer relationships, and shares knowledge with other administrators on the support floor.
Qualifications
  • Cloud Computing Experience: Developing expertise in a cloud computing platform, such as AWS, Azure, Google Cloud, or OpenStack.
  • Operating System Knowledge: Developing OS troubleshooting knowledge for Linux and Windows, and understanding of OS-specific webhosts and database technologies.
  • Technical Skills: Basic ability with cross-platform troubleshooting tasks, such as virtualization, containers, disk storage, encryption, security, network connectivity, NFS, DNS, SSL/TLS, firewalls, and load balancers.
  • DevOps and Microservices: Basic knowledge of DevOps and/or Micro-services with at least one technology, including Chef, Puppet, Ansible, Docker, Kubernetes, Azure Container Service, etc.
  • Change Control and Patching: Basic understanding of patching and ability to apply change control procedures.
  • Experience and Certifications: 1-2 years of Cloud or System Operations Administration experience, and requires AWS, Azure, GCP, OpenStack, or other cloud computing certification.
About Rackspace Technology

We are the multicloud solutions experts, combining our expertise with the world's leading technologies to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes, and Glassdoor, we attract and develop world-class talent. Join us on our mission to deliver the future.