Post-Implementation Service Delivery Specialist

hace 6 días


Guadalajara, Jalisco, México Prometeo Talent A tiempo completo
Job Overview

Prometeo Talent is excited to present an exceptional opportunity for a highly skilled Customer Success Specialist to join our team.

The ideal candidate will be responsible for providing administrative and implementation support to our team and clients, ensuring seamless customer experiences.

Key Responsibilities:
  • Fulfilling various administrative requests in a timely manner.
  • Populating, updating, and managing client sites with precision.
  • Evaluating and reporting on customer satisfaction to inform business decisions.
  • Assisting with sensitive requests or issue escalations as needed.
  • Providing daily data entry and administration support to the team.
  • Supporting existing customers to drive long-term success.
Requirements:
  • Proven experience in administrative work or customer service roles.
  • Excellent written and verbal communication skills.
  • Good working knowledge of Excel and related tools.
  • Advanced level of English language proficiency.
Benefits and Compensation

We offer a competitive compensation package, including:

  • A salary range of $50,000 - $70,000 per year.
  • Comprehensive health insurance coverage.
  • 15 days of paid vacation per year.
  • A hybrid work arrangement allowing for flexibility and work-life balance.
  • Observance of Mexico's national holidays.
  • A Christmas bonus as a gesture of appreciation.


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