Customer Service Representative Junior

hace 1 semana


Zapopan, Jalisco, México Mphasis A tiempo completo

**Job Summary -**
- At Mphasis, we are seeking a Customer Service Representative Junior to join our team. As the front-line support within our organization, you will be the point of contact for customers and will be responsible for resolving product issues, answering account and billing questions, and making new sales. In consumer sales focused companies, you will provide phone-based support to customers, while in services-focused companies, you will solve specific product quality or integration issues. You will work closely with internal teams to identify system requirements and will have the opportunity to develop and support accounts. The ideal candidate will have a professional demeanor, be able to work independently, and have excellent problem-solving skills.

**Key Responsibilities:**

  • Implementing contract management best practices
  • Development and support for accounts
  • Forecast, update, and follow up with different departments
  • Specialized Supply Chain data management activities
  • Manage of SAP/S4-EXCEL-OUTLOOK

**Requirements:**

  • Bachelor's degree in business, finances, economics, or related field
  • Excellent problem-solving skills
  • High level of attention to detail
  • Ariba, Coupa management

**What's in for you?**

At Mphasis, we promise you the perfect opportunity of building technical excellence, understanding business performance and nuances, being abreast with the latest happenings in technology world, and enjoying a satisfying work life balance. You will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time, and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation.

**Education and Language:**

Bachelor's (required) in English (required)

**Work Location:**

Hybrid remote in Zapopan, Jal

**Salary:**

$13,000.00 per month



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