Senior Collaboration Administrator

hace 3 semanas


Monterrey, Nuevo León, México Polaris A tiempo completo

Polaris is seeking a highly skilled Sr. Collaboration Admin to join our team. As a key member of our infrastructure and business teams, you will play a crucial role in supporting the design and implementation of our telephone and collaboration architecture.

Key Responsibilities:

  • Manage and maintain Microsoft M365 systems for the delivery of services, including Microsoft Teams, SharePoint, and OneDrive.
  • Install, maintain, and troubleshoot voice and video environments at domestic and international sites.
  • Plan, analyze, test, and deploy changes or policies for Microsoft Azure, Azure AD, Office 365, and related services.
  • Adhere to and promote existing ITIL processes and change management procedures.
  • Perform analysis and capacity planning to ensure the performance and scalability of the voice and video environment.
  • Develop standards and technical documentation to support Level 1 and 2 staff.
  • Assess complex projects with a variety of requirements quickly, correctly prioritize tasks, provide accurate time estimates, and complete tasks in a timely manner while communicating changes and updates.
  • Maintain system documentation.
  • Manage existing technology solutions to ensure they are secured, available, and perform optimally.
  • Provide recommendations to management resulting in purchases and installation of hardware and software solutions that will support current or future business needs.
  • Manage PSTN services and service providers, working closely with the telecommunications team to manage service providers, service, DID pools, Wireless Service, and various other systems and services.
  • Acquire and maintain knowledge of relevant Microsoft services and support policies to provide technically accurate solutions to customers.
  • Assist in the planning, design, and implementation of the overall corporate voice and video infrastructure.
  • Perform analysis, research, and take corrective action as needed to resolve 3rd-tier incidents, requests, problems, and escalations from lower tiers of support.
  • Utilize advanced technical knowledge to analyze, log, track, and resolve complex issues.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related technical field, or equivalent practical working experience.
  • 5+ years of progressive IT experience within MS O365, with increasing responsibility.
  • 3+ years of experience providing technology leadership in O365 stack, with relevant experience on Microsoft Teams.
  • Strong working knowledge of Microsoft 365, including Teams, SharePoint, and Azure Active Directory.
  • Understanding of PowerShell for administration.
  • Excellent written and oral communication skills to effectively interface with all levels of management as well as with Polaris' vendors.
  • Strong analytical, problem-solving, and troubleshooting ability.
  • Experience with project requirements gathering.
  • Experience with architecture, design, and implementation of collaboration technologies.
  • Experience with business and functional requirements collection.
  • Understanding of IT processes and procedures concepts.
  • Highly self-motivated and directed with keen attention to detail.
  • Ability to work both independently and in a collaborative team environment.
  • Passion to grow and learn new technologies.
  • Proven exceptional customer service skills and a customer-focused mindset.
  • Knowledge of programming fundamentals and scripting languages.
  • Preferred Knowledge of A/V technologies such as Crestron programming, HDMI, and commercial televisions.
  • Preferred working knowledge and experience with PSTN connectivity standards (PRI, CAS, POTS, E&M, SIP).
  • Preferred Knowledge of Carrier-Based SIP Trunking technologies and Session Border Controllers.
  • Preferred Knowledge of large-scale MPLS and Unified Communications deployments.

Working Conditions:

  • Domestic and international travel as required.
  • Some nonstandard hours including nights and weekends on occasion.
  • Standard office environment.


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