Case Management Coordinator
hace 4 semanas
Job Summary
The Case Management Assistant plays a vital role in the Case Management department, assisting in the opening, updating, and processing of cases. This position requires excellent communication skills, both written and verbal, to effectively interact with customers, clients, and providers.
Key Responsibilities
- Obtain necessary information to open, update, and process cases
- Provide claims information to members, clients, and providers
- Identify potential problems and take prompt corrective actions
- Coordinate medical appointments and locate participating providers
- Make decisions on when to escalate issues to supervisors
- Follow up with insureds on claims in a timely manner
- Complete administrative tasks as delegated by team leaders
Requirements and Qualifications
- High School diploma
- + 3 years of experience in Assistance Coordinator or insurance experience
- Bilingual (English/Spanish)
- Clear and effective communication in both English and Spanish
- Knowledge of commonly used claims and health insurance terminology
- Proficiency in the Microsoft suite products
About Global Excel Management Inc
Global Excel Management Inc offers a competitive compensation package, including base salary, performance bonus, and benefits. We are a professional organization that values our employees and provides opportunities for growth and development.
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