Financial Analyst
hace 1 mes
**Job Summary**:
We are seeking a skilled Financial Analyst - Delinquency Resolution Specialist to join our team at Hewlett Packard. In this role, you will be responsible for analyzing and researching customer receivables account delinquency and determining the appropriate communication method to facilitate payment.
Key Responsibilities:
- Analyze customer receivables account delinquency and determine the type of communication method to facilitate payment
- Resolve disputes related to customer payment on delinquent accounts and negotiate and ensure payment from the customer
- Recognize trends for non-payment and resolve the issues by engaging internal partners at all levels
- Initiate the dispute resolution process with internal HP partners and follow up to ensure resolution for HP and the customer
- Analyze at-risk customers and partners and recommend account strategies to prevent delinquencies
- May train new team members
Requirements:
- First-level university degree with a focus in business or economics; MBA preferred
- Typically 4-6 years of experience in credit internally or in banking; or in collections
Desirable Skills:
- Strong written and verbal communication, negotiation, and conflict resolution skills
- Developed accounting knowledge
- Solid problem-solving skills
- Good computer skills
- Developed prioritization skills
- Solid understanding of risk mitigation tools
- Basic relationship building skills
- Basic project management skills
- Basic leadership skills
- Advanced understanding of collection processes, financial principles, and channel partners
- Advanced understanding of HP's dispute management process
- Strong understanding of collection processes and financial concepts
- Strong understanding of customer's internal payment processes
- Strong influence skills
Impact/Scope:
- Impacts external ongoing customers
- Ability to influence high-value credit grants or collections
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