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Digital Product Manager

hace 2 meses

Guadalajara, Jalisco, México Ing A tiempo completo
{"h1": "Transforming Customer Experience at ING Business", "p": "At ING Business, we're on a mission to create a seamless and personalized experience for our customers. As a key member of our team, you'll play a crucial role in shaping the future of our digital platform.

Your responsibilities will include maintaining and developing features, collaborating with cross-functional teams, and ensuring that our products and services meet the highest standards of quality and customer satisfaction.

If you're passionate about delivering exceptional customer experiences and have a knack for innovation, we'd love to hear from you.

**Key Responsibilities:**

* Develop and maintain features for the digital platform
* Collaborate with marketing and customer experience teams to explore customer needs and validate solutions
* Contribute to business case development and risk assessment
* Define requirements for IT developments and non-IT actions
* Learn about new technologies and adopt innovations to drive business growth

**What We Offer:**

* A dynamic and collaborative work environment
* Opportunities for growth and development through upskilling and reskilling programs
* A comprehensive benefits package, including a monthly budget and extra annual leave days
* A hybrid work model with flexible working schedules and short week options

**What You'll Bring:**

* At least 3 years' experience in digital channels management or product/project management
* Proven track record of delivering customer-centric solutions
* Strong communication and interpersonal skills
* Ability to work autonomously and as part of a team

**Let's Shape the Future of Customer Experience Together"}