Sourcing & Reservation Specialist

hace 16 horas


Ciudad Apodaca, Nuevo León, México Johnson Controls A tiempo completo

Job Summary:

We are seeking a highly skilled Sourcing & Reservation Specialist to join our team at Johnson Controls. As a key member of our organization, you will be responsible for sourcing and reservations for Applied Equipment contracts, providing proactive and supportive solutions to our customers.

Key Responsibilities:

  • Communicate with factories and branches/agents to ensure order reservations and sourcing are arranged per the customer's requirements and to their satisfaction.
  • Monitor order reservations and work with the sales offices on deadlines to prevent delays that would incur additional costs to the customer or Johnson Controls.
  • Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
  • Coordinate input of answers or information in IBS as received from the factories and/or transport carriers to ensure Sales' questions are answered.
  • Maintain and ensure the ongoing accuracy of information in IBS to be used by the factories.
  • Review orders configured in YORKworks/SelNav as needed for details and technical information and contact Marketing on behalf of the customer to resolve YORKworks problems.
  • Request revisions to orders as requested for specific technical changes required for manufacture of the units.
  • Investigate and expedite factories to assist the customer in resolving requests which may involve under/over shipments, defective material or mis-shipments, in transit damage, etc.
  • Coordinate storage arrangements on the customer's behalf when required.
  • Coordinate handling and resolution of damaged cargo freight, including securing all necessary documentation from transport companies to assist the customer or corporate logistics in filing damage claims.
  • Issue refrigerant and lithium bromide PO's.
  • Initiate communications with the customer to receive necessary documentation to coordinate arrangements for factory visits or customer witness of factory tests.
  • Secure from factories and/or vendors and send to the customer any requested manuals, drawings, QC documentation, starter and/or motor specifications, etc. necessary to fulfill customer requests or order requirements.

Requirements:

  • Portray a positive attitude that can inspire confidence in the company and department, with both external and internal customers.
  • Pursue opportunities and problems with a sense of urgency while having the ability to identify key issues and quickly resolve them.
  • Adapt easily to changing circumstances, methods, and processes. Suggest changes to methods and processes and look for improved ways of accomplishing tasks.
  • Receives and processes moderately complex customer orders, inquiries, and/or complaints covering items or products ordered.
  • Maintain an ongoing relationship with selected customers and sales staff.
  • Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
  • Responsible for working with customers where products or services are of a technical nature.

Education and Experience:

University degree and 4 years suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.



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