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Digital Infrastructure Specialist
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We are seeking a highly skilled and proactive Digital Infrastructure Specialist to join our team in Mexico. As our organization continues to grow, we need a dedicated professional to ensure the smooth operation of our systems and infrastructure.
Key Responsibilities:- System Installation and Configuration: Install, configure, and maintain all computer hardware, software, networking systems, and printers at our CDMX office.
- First-Line Support: Handle incoming issues and requests from colleagues, providing troubleshooting support and efficiently setting up new employees.
- User Management: Manage user accounts and oversee the printer network to ensure seamless operations.
- Security Compliance: Monitor, manage, and report on all security processes and policies related to health and security, ensuring compliance at all times.
- Customer Service Background: 1+ years of experience in customer service, preferably in an IT-related field.
- Technical Proficiency: Knowledge of Windows, Mac, and Linux operating systems.
- Language Skills: Intermediate English (B1/B2) is desirable.
- A competitive salary of $50,000 - $70,000 per year, depending on experience.
- The opportunity to work with a dynamic and growing organization.
- A collaborative and inclusive work environment.
Monks is a global, purely digital marketing agency that combines innovative technology and specialized expertise to accelerate business possibilities and redefine how brands interact with the world. We offer a range of services, including content production, scaled experiences, enterprise-grade technology, and data science fueled by AI.
