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We are seeking a highly skilled MS Dynamics consultant to join our team at Capgemini. As a key member of our team, you will be responsible for implementing and configuring the Dynamics 365 Customer Service module according to business requirements.
Key Responsibilities- Implement and configure the Dynamics 365 Customer Service module using configuration and customization tools.
- Customize and extend the functionality of the Dynamics 365 Customer Service module.
- Experience in deployment of solutions, managing pipelines, and managing solutions using Github.
- Provide technical support and troubleshooting assistance to end-users.
- Continuously monitor system performance and recommend optimizations to enhance efficiency and usability.
- Develop and maintain documentation related to system configuration, customization, and integration.
- 8-10 years of experience in implementations using Microsoft Technologies with core skillset on MS Dynamics 365 customer service (CE) Module.
- Strong hands-on experience in developing Plugins and Custom WF activities with solution approach.
- Strong hands-on experience in client scripting, MSD Supported Client APIs, and Consuming Web APIs and REST.
- Hands-on exposure in Azure deployment, configuration, and troubleshooting custom implementations deployed in Azure.
- Experience in production ticket management and SLA adherence.
Capgemini is a global leader in consulting, technology services, and digital transformation. We help our clients transform in response to the changing needs of their customers, stakeholders, and markets.
We are a deeply multicultural organization with a presence in over 40 countries. Our collaborative environment embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
We cultivate an atmosphere for development that enables our employees to be hands-on, planning for their growth, both horizontally and vertically.