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Global Service Optimization Specialist

hace 2 semanas


Monterrey, Nuevo León, México Arca Continental A tiempo completo

Arca Continental is a leading Coca-Cola bottler in Latin America, serving over 123 million consumers across northern and western Mexico, Ecuador, Peru, northern Argentina, and southwestern U.S. As the second-largest Coca-Cola bottler in the region, our company operates with an outstanding history spanning more than 98 years.

We are seeking a skilled professional to join our team as a Global Service Optimization Specialist. In this role, you will be responsible for designing, implementing, and optimizing service models at Arca Continental, ensuring a reduction in service costs and an improvement in customer satisfaction.

Main Responsibilities:

  • Develop and implement service models that improve operational efficiency and reduce service costs.
  • Analyze and model advisory and distribution routes, generating strategic proposals for operations.
  • Negotiate and influence operations to ensure the proper adoption of new service models.
  • Manage and implement digital transformation initiatives applied to distribution and service.
  • Monitor and evaluate key KPIs such as service costs, visit effectiveness, and customer satisfaction.
  • Collaborate and coordinate with cross-functional teams in IT, Commercial, and Operations at both the Corporate and Country levels.
  • Develop and present strategic analyses and proposals using storytelling in PowerPoint and Word.

Qualifications and Requirements:

  • Educational Background: Industrial Engineering, Business Administration, Economics, or related field.
  • Experience: 5+ years in RTM, distribution, logistics planning, or commercial strategy in consumer goods companies.
  • Language: Advanced English (constant interaction with USA-based teams).
  • Technical Skills: Advanced Excel, Power BI, PowerPoint, and Word (Storytelling).
  • Key Competencies: Strategic thinking, cross-functional leadership, change management, digital transformation, and cost optimization.