Executive Director, Signature Experience Lead

hace 6 días


Xico, México Salesforce A tiempo completo

We are seeking an experienced Executive Director to lead our team of Customer Success Managers in delivering a premium Signature experience to our customers.

Job Overview

The Executive Director will be responsible for leading all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics. This role requires strong leadership skills, with the ability to collaborate and drive outcomes across multiple internal teams and external partners.

Key Responsibilities
  • Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
  • Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
  • Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
  • Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actions.
  • Partner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
Requirements
  • A successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
  • Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.
  • Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
  • Ability to drive effective and influencing conversations at the C-level.
Estimated Salary Range

$120,000 - $180,000 per year.



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