Transportation Coordinator

hace 1 semana


Monterrey, Nuevo León, México Transplace De Mexico Global A tiempo completo

Job Overview:

We are looking for a skilled Customer Support Specialist I to join our team at Transplace De Mexico Global. As a key member of our customer support team, you will be responsible for managing transportation functions, providing excellent customer service, and ensuring the timely movement of goods.

Responsibilities:

  • Coordinate with carriers to obtain status of loads
  • Monitor shipments for on-time pick-up, transit, delivery, and empty while communicating with customers
  • Resolve any service issues that may arise
  • Update status on which carrier missed delivery and communicate with customers
  • Monitor and troubleshoot any problems to ensure on-time service
  • Notify shippers and/or receivers of load status and reschedule pick-up/delivery appointments when necessary
  • Utilize TMS to manage on-time performance and meet customer KPIs

Qualifications:

  • 1 year of customer service experience
  • Basic math skills, including ability to calculate mileage as it relates to time
  • Fluent English, must be able to read, write, and speak clearly in English

Preferred Qualifications:

  • Knowledge of freight industry
  • Microsoft Excel – basic usage, formatting tables, trivial calculations
  • Bachelor's degree
  • Prior experience with US-based customer or company


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