Senior Customer Service Representative

hace 3 semanas


Xico, México Amex A tiempo completo

You are the face of American Express, delivering exceptional customer experiences and setting the standard for world-class service.

As a Senior Customer Service Representative, you will be responsible for contacting clients with overdue accounts to secure settlement and preventing future overdues. You will also detect, prevent, and stop possible losses through account analysis and charge validations.

Your expertise in regulation and policy knowledge, combined with your adaptability in different communication styles, will enable you to navigate complex situations and provide solutions.

You will work closely with colleagues and establishments to resolve issues and ensure seamless customer experiences.

The ideal candidate will have advanced English proficiency, digital dexterity, high analysis capacity, and excellent writing and verbal communication skills.

We offer a competitive salary range of $45,000 - $60,000 per year, depending on location and experience.

Our benefits package includes comprehensive medical, dental, vision, life insurance, and disability benefits, as well as flexible working models, generous paid parental leave policies, and free access to global wellness centers.



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