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Cloud Infrastructure Specialist
hace 2 meses
**About System Soft Technologies**
System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness. For over 23 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise. We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.
**Why System Soft Technologies?**
We are a family unit powered by diversity, inclusion, transparency, respect, integrity, and passion for our clients and our people. Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future. By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals. This keeps us nimble, ahead of the competition, and on top of our industry.
**Job Summary:**
This role will support the existing cloud-based production environments of our clients while providing assistance to development teams as requested for cloud services. For production environments, this will include the handling of support tickets, regular maintenance and updates to client environments, applying mitigation strategies to known issues, and handling urgent outages. Assistance to development teams can include providing consultation on infrastructure architecture design and configuration, including creating relevant artifacts, as well as cost estimations for cloud-based hosting. This role includes ownership of technical, commercial, and service elements related to cloud project engagements.
**Responsibilities:**
- Create artifacts for cloud infrastructure projects to include migration strategies, roadmaps, business cases, and transformation recommendations.
- Design and build end-to-end hybrid DC and Cloud solutions for multiple types of service offerings and/or technology offerings.
- Manage production operation and support of multiple client cloud environments within AWS, AZURE, or GCP.
- Assess infrastructure requirements for new client projects and existing environments and provide cost estimates based on current vendor prices.
- Work independently to address client tickets within contractual SLAs for timeliness in handling support tickets.
- Handle the creation and configuration of client cloud environments consistent with the productivity and financial performance objectives of the project. This also includes the handling of internal team environments.
- Provide routine maintenance, upgrades, and improvements for client production environments and internal team environments.
