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Technical Consultant
hace 2 meses
About the Role
Blue Yonder is seeking a highly skilled Technical Consultant to join our Platform Services team. As a key member of our team, you will be responsible for providing technical support and administration for our integration platforms, including BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, and Platform 2023.
Key Responsibilities
- Provide technical support for MuleESB/DMS 2021 and Platform 2023, ensuring seamless integration and optimal performance.
- Respond to and resolve incidents escalated from operational teams, utilizing critical thinking skills to troubleshoot and resolve complex issues.
- Create and maintain comprehensive documentation related to services, solutions, and interfaces, ensuring accurate and up-to-date information.
- Work with the performance support team to plan training, documentation, and communication for major projects or releases, ensuring a smooth transition and minimal disruption.
- Participate in Tiger Teams to troubleshoot end-to-end performance optimization of customer environments, leveraging expertise to drive business outcomes.
- Provide technical and advisory leadership as required to complete objectives, serving as the primary point of contact for escalations related to products in their portfolio.
- Prepare documentation and provide training and mentoring for other team members, fostering a culture of knowledge sharing and collaboration.
- Deploy, upgrade, and support Mule/AMQ/Python services/technologies, ensuring seamless integration and optimal performance.
- Utilize customer service, communication, and problem-solving skills to solve inquiries from internal/external customers, providing exceptional support and ensuring customer satisfaction.
- Follow operational guidelines, processes, and procedures published by the team, ensuring compliance and adherence to established standards.
Qualifications
- Bachelor's degree (or equivalent) in Computer Science, Engineering, or other relevant discipline, plus 2 years of hands-on experience.
- Experience in installing and configuring Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
- Experience in creating, configuring, and managing API Gateway.
- Experience in automating application deployments to Mule.
- Experience with Active MQ, Message Broker, or other JMS-based messaging platforms like Kafka, Rabbit MQ.
- Experience with Python and willingness to learn new technologies that may get adopted based on the needs of the Blue Yonder Roadmap.
- Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time.
- Prior systems administration/application configuration management experience is preferred.
