Collections Professional – Financial Services

SWBC Mexico is a leading financial services company seeking a skilled Collections Representative to join our team in Monterrey, Mexico. This is an onsite position that requires excellent communication and problem-solving skills.

We offer:

• A competitive monthly (gross) base salary: $18,500.00 pesos
• A one-time training completion bonus: $2,500.00 pesos
• A performance-based bonus structure
• A comprehensive benefits package, including Christmas bonus (Aguinaldo) and vacation days
• Professional development opportunities and a supportive work environment
• Convenient public transportation options to and from work

Job Responsibilities:

As a Collections Representative, you will be responsible for communicating with financial institutions' borrowers to negotiate past due payments and resolve delinquent accounts. You will:

• Collect past due payments and/or payment arrangements through inbound and/or out-bound calling
• Use sound judgment and follow client and corporate policies to determine suitable collection solutions
• Document conversations clearly and concisely in required collection systems and update borrower personal information
• Process electronic payments using the ECM/Portal system
• Investigate questions, problems, or complaints and refer complex situations to the appropriate resources

Training Schedule:

You will undergo a comprehensive training program, Monday-Friday, 9am-6pm (MX Time), for 5 weeks. After training, you will work a flexible schedule, Monday-Thursday, 10:00am-8:00pm, Friday, 10:00am-7:00pm, and Saturday, 9:00am-1:00pm.

Minimum Requirements:

• High School Diploma or equivalency
• Excellent interpersonal, written, and oral communication, problem-solving, and telephone etiquette skills
• Working knowledge of personal computers, including Microsoft Word, Excel, and Internet
• Call Center experience preferred
• English fluency level of B2, C1, or C2 required
• Able to write and type in English
• Able to prioritize multiple tasks to ensure successful completion of duties
• Able to sit for long periods of time
• Able to stoop, kneel, and lift 10-20 lbs. of files or other documents
• Able to type a minimum of 35 wpm

About us:

SWBC is a diversified financial services company providing insurance, mortgage, and investment services to financial institutions, businesses, and individuals. We are committed to nurturing the entrepreneurial spirit through mentorship, continuing education, internal career growth opportunities, and a platform to make meaningful changes come to life.