Global Customer Experience Ambassador
hace 1 semana
Hewlett Packard seeks a skilled Global Customer Experience Ambassador to join our team. This role is located in Supply Chain Global Accounts Customer Operations and requires someone with excellent communication skills and a customer-centric mindset.
**Job Overview**
The successful candidate will be responsible for handling a variety of moderately complex customer issues, ensuring timely and satisfactory solutions. They will maintain clear, proactive, and timely communication with customers and channel partners regarding order and delivery status, as well as updates on any issues or inquiries.
**Responsibilities**
- Handle and resolve a variety of moderately complex customer issues, ensuring timely and satisfactory solutions.
- Maintain detailed records of customer interactions, support activities, and issue resolution, ensuring accuracy and completeness for reporting and future reference.
- Collaborate effectively with cross-functional teams to facilitate efficient issue resolution, process improvements, and a seamless customer experience.
- Collect and analyze customer feedback to identify trends, pain points, and areas for improvement in products, services, and processes, and provide feedback to relevant teams.
- Participate in ongoing training and development programs to stay updated on industry trends, best practices, and emerging technologies.
**Key Requirements**
- Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with little or no work experience.
**Salary**
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, plus a range of benefits including health insurance, retirement plan, and paid time off.
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