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The Account Coordinator role at C.H. Robinson is a critical customer support contact responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing customers. This position will partner with operations, supply, and/or capacity resources as an active member of an account team to ensure customer commitments are met, resolve issues, drive continuous improvement, and articulate customer value.
Key Responsibilities- Establishes contacts and builds relationships with customers to understand their needs
- Communicates proactively with customers, carriers, suppliers, and internal stakeholders to ensure customer needs are met
- Manages conflict and navigates difficult conversations with the customer using tact and diplomacy
- Reviews internal and customer data inclusive of customer-aligned KPIs for quality and accuracy
- Empowered to execute the customer pricing strategy set by account management team focused on capturing profitable market share
- High School Diploma or GED
- Site Specific: Fluent in Spanish and English (written and verbal)
- Preferred: Bachelor's degree from an accredited college or university, customer service experience, and basic proficiency in Microsoft Office Suite of programs
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.
