Technical Support Specialist
hace 6 días
About the Role
Danfoss is seeking a skilled Technical Support Specialist to provide exceptional customer service and support for our products. As a key member of our team, you will be responsible for resolving technical issues, analyzing problems, and providing training to customers and internal teams.
Responsibilities
- Analyze complex technical problems and recommend solutions
- Provide emergency support to customers on operation and make final adjustments
- Control inventory levels and manage part removal and inclusion procedures
- Analyze products and verify warranty validity in case of defects
- Develop training materials and provide customer training on Danfoss products
- Support marketing requirements with technical activities such as translations, trade shows, webinars, and special projects
Background & Skills
To succeed in this role, you will need 3+ years' work experience in a similar field, strong interpersonal and organizational skills, and excellent problem-solving abilities. You must also be sensitive to customers' needs and able to create good dialogue with them.
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