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Sales Scheduling and Demand Planning Team Lead
hace 2 meses
Job Title: Sales Scheduling and Demand Planning Team Lead
Company: HELLA Automotive Mexico S.A. de C.V.
Job Summary:
We are seeking an experienced Sales Scheduling and Demand Planning Team Lead to join our team at HELLA Automotive Mexico S.A. de C.V. The successful candidate will be responsible for processing complex customer orders, monitoring Kanban control loops, and ensuring timely delivery of products to customers.
Key Responsibilities:
- Process complex customer orders through the entire process chain, including monitoring Kanban control loops and controlling consignment movements.
- Ensure timely delivery of products to customers by setting daily, weekly, and monthly priorities for production planning in collaboration with internal teams.
- Raise awareness among customers about call-off fluctuations and demand changes affecting production.
- Ensure customer satisfaction by communicating effectively about delivery dates, current supply situation, constraints, complaints, damages, or changes in drawing status.
- Clarify root causes for inventory level differences in collaboration with responsible personnel.
- Determine, enter, and manage IT-based master data for the area of responsibility.
- Actively check customer portals for new logistics requirements, customer performance evaluations, and logistical claims.
- Contribute to achieving planned finished goods stock levels for complex running projects, ramp-ups, phase-outs, relocations, and ECNs.
- Improve delivery service levels constantly by optimizing logistics costs.
Requirements:
- 2-5 years of experience in customer service positions.
- Bachelor's degree in foreign trade, logistics, or engineering.
- Advanced English language skills.
- Negotiation and leadership skills.
What We Offer:
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
