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About the Role
The Customer Success Team at Workday, Inc. is dedicated to delivering exceptional value to our clients through tailored programs and services. As a key member of this team, you will play a vital role in helping our customers maximize their investment in Workday applications.
Key Responsibilities
- Conduct in-depth research to ensure a deep understanding of customer needs and Workday concepts.
- Deliver targeted consulting services to customers, providing expert guidance on configuration, feature demonstrations, and best practices.
- Troubleshoot product configuration issues to resolve or optimize product configuration for customer business requirements.
- Communicate complex information clearly and effectively to customers, ensuring they understand the value of Workday solutions.
- Develop and deliver customer presentations on how to leverage Workday features to achieve business objectives.
- Provide one-on-one consulting guidance to accelerate customer feature adoption.
- Review customer tenants to identify opportunities for adoption and growth.
- Stay up-to-date with Workday product expertise and certification requirements.
What We Offer
As a member of the Customer Success Team, you will have the opportunity to work directly with some of the world's largest and most innovative organizations. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. If you are passionate about helping businesses succeed and want to be part of a company that is shaping the future of finance, HR, and planning, we encourage you to apply.
