Customer Support Specialist

hace 10 horas


Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

About the Role

We are seeking a highly skilled and dedicated Customer Support Specialist to join our Clinical Service Desk team. In this role, you will be responsible for providing exceptional support to healthcare customers via phone calls, ensuring their clinical applications are running smoothly.

Responsibilities

  • Respond to incoming service desk calls from healthcare customers regarding clinical aspects of various applications such as Epic, Cerner, McKesson, and Meditech.
  • Incidents may include workflow issues, application errors, user access, and functionality.
  • Track and document comments, close or escalate incident tickets, and related issues in a timely manner.
  • Drive resolution of incidents on a 24/7 desk.
  • Read text on computer screens for the duration of the shift.
  • Remain at designated workspace and in the phone queue for an 8-10 hour period with scheduled breaks.

Requirements

  • Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience.
  • Minimum of 1 year of technical troubleshooting experience.
  • High school diploma or equivalent required.

Preferred Skills

  • Experience in a call center environment.
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues.
  • Effective communication and interpersonal skills.
  • Proficient typing and English language skills (both verbally and in writing).
  • Strong listening capabilities to fully understand caller's needs/requests.

Compensation

The estimated salary range for this position is $45,000-$65,000 per annum, depending on experience and qualifications.

About NTT Data Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.

We are part of the NTT family of companies, a partner to 85% of the Fortune 100. We offer a full comprehensive benefits package that starts from your first day of employment.



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