IT Technology Consultant

hace 2 meses

San Pedro Garza García, Nuevo León, México SAP A tiempo completo
About the Role

We are seeking an IT Technology Consultant to join our Enterprise Cloud Services team. As a key member of our team, you will be responsible for providing technical expertise and support for our customers across multiple infrastructures.

Key Responsibilities
  • Handle incidents, alerts, and service requests in a timely and efficient manner.
  • Deliver and maintain complex SAP landscapes, providing technical expertise and support.
  • Plan, set up, implement, and operate SAP technologies, achieving ambitious SLAs.
  • Conceptualize, design, configure, and administer server landscapes with a focus on Linux operating systems.
  • Troubleshoot and resolve hardware, OS, app, and DB-related issues that impact the business.
  • Manage daily operations to ensure high availability.
  • Document technical operational concepts and guidelines for implemented SAP landscapes and roll out information/knowledge to the team.
  • Coordinate with international teams in global projects, crisis handling, and de-escalation initiatives.
Requirements
  • BE/BTech/MCA from a reputable institute.
  • 6-9 years of work experience in Linux administration.
  • IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix.
  • Experience on at least one public cloud service provider (Microsoft Azure, Amazon Web Services, Google Cloud Platform).
  • Understanding of NFS, BlockDevice, Raid concepts.
  • Scripting experience in Shell, Perl, Python, Go, or similar.
  • Working experience in Virtualization (XEN, VMware).
  • Experience with OS monitoring, backup/restore, configuration automation technologies (Chef).
  • Experience working in an international environment, effectively collaborating with international and virtual teams.
  • Ability to create technical documentation and knowledge-based assets (KBAs).
  • Capacity to continuously acquire new knowledge proactively and independently.
  • Analytical and solution-oriented thinking.
  • Basic knowledge in Network and Storage.
Preferred Qualifications
  • Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector.
  • Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration).
  • Working knowledge in Business Object Products (BOBI, BODS etc).
  • Working knowledge in UNIX/Linux environment, HANA DB, and Sybase ASE databases.
  • Exposure to ITIL framework.

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