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LATAM Demand Workforce Planning Lead

hace 2 meses

Ciudad de México, Ciudad de México PepsiCo A tiempo completo
About the Role

We are seeking a highly skilled LATAM Demand Workforce Planning Lead to join our Global Capability Center team. As a key partner in managing demand, you will ensure top-quality support from our GCC team and foster strong partnerships to drive customer success.

Key Responsibilities:
  1. Collaborate with sector Points of Contact (POCs) to craft a comprehensive annual demand plan for each DX service.
  2. Work directly with Business Unit and Customer teams to adjust demand on a quarterly and monthly basis, managing the prioritization of unexpected demand requests.
  3. Partner with Global Capability Center product leads and managers to ensure our teams have the capacity to meet market demand.
  4. Establish clear decision-making processes and accountability frameworks across Markets, Sectors, and Global teams, allowing demand insights to inform chargeback and resourcing.
  5. Lead governance meetings with sector teams to maintain alignment and drive success.
Your Impact:

As a LATAM Demand Workforce Planning Lead, your contributions will include:

  1. Capturing and aligning expected service demand, including estimating non-forecastable demand or capacity needs.
  2. Leading demand prioritization activities with in-market teams, using established frameworks and escalation processes.
  3. Gaining a deep understanding of current solutions, tools, frequencies, and outputs in the market.
  4. Monitoring adherence to Service Level Agreements (SLAs) to ensure market satisfaction while providing robust resource support for service delivery.
  5. Evaluating in-market team satisfaction with service delivery and collecting and organizing market feedback.
  6. Leading a team of associates, managers, and team leaders, providing clear direction and fostering a collaborative and high-performance culture to achieve organizational goals.

This role offers the opportunity to shape the future of DX at Global Capability Center while building strong, impactful relationships with colleagues and customers. Your leadership will be instrumental in driving growth and ensuring excellence across our global organization.

What We Offer:
  1. Opportunities to learn and develop every day through a wide range of programs.
  2. Internal digital platforms that promote self-learning.
  3. Development programs according to Leadership skills.
  4. Specialized training according to the role.
  5. Learning experiences with internal and external providers.
  6. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
  7. Financial wellness programs that will help you reach your goals in all stages of life.
  8. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
  9. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.