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Technical Support Specialist for Financial Services

hace 1 semana


Aguascalientes, Aguascalientes, México Capgemini A tiempo completo

**Overview of the Opportunity**: Capgemini is a leading global digital transformation and consulting services firm with a presence in Mexico. Our company values honesty, boldness, trust, freedom, team spirit, modesty, and fun.

We are seeking a Technical Support Specialist to join our team in Mexico. This role will provide technical support to our clients in the financial services industry.

**Estimated Salary**: $80,000 - $110,000 per year, depending on experience.

**Job Description**: As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the financial services industry. This includes analyzing joint's, store procedures, and triggers, as well as monitoring processes and scripts errors. You will also be required to have good communication skills, ability to articulate technical and functional aspects of development/production problems, and ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt.

**Required Skills and Qualifications**: To be successful in this role, you will need:

  • Experience as a L2 support engineer
  • Good communication skills
  • ITIL Process experience with Service Mgmt., Knowledge Mgmt., Incident Mgmt.
  • Hands-on experience in SQL (Pl/SQL)
  • Ability to analyze joint's, store procedures, and triggers
  • Unix and Shell Scripting skills

**Benefits**: We offer a competitive compensation package, including a salary range of $80,000 - $110,000 per year, depending on experience. We also provide opportunities for career growth and development, as well as a collaborative work environment that embodies our core values of honesty, boldness, trust, freedom, team spirit, modesty, and fun.

**Additional Information**: If you are a motivated and skilled individual looking for a new challenge, please apply for this opportunity. Our company culture encourages innovation, creativity, and continuous learning. We value diversity and inclusion, and we are an equal opportunities employer.