IT Service Management Leader

hace 1 semana


Ecatepec de Morelos, México Iron Mountain A tiempo completo

Iron Mountain: A Global Leader in Information Management and Data Security

We are seeking a highly skilled Incident/Problem Manager to join our dynamic Global IT Service Management Team. As an Incident/Problem Manager, you will play a critical role in ensuring the smooth functioning of our IT services by proactively identifying potential issues, implementing proactive measures to prevent incidents, and efficiently resolving problems when they arise.

This is a challenging and rewarding opportunity for individuals with a solid background in infrastructure or application support who are eager to transition into the realm of ITIL/ITSM roles. You will be responsible for the full spectrum of tasks, from swiftly detecting and responding to service-impacting events to expertly triaging and driving effective mitigation strategies.

You will work closely with cross-functional teams to resolve incidents, analyze data patterns to identify recurring incidents and underlying problems, and derive actionable insights to drive continual improvements across the global/enterprise IT environment.

The successful candidate will have excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. You will also possess strong strategic thinking and analytical skills to troubleshoot complex technical issues and help technology teams decide on the most appropriate incident resolution path.

We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as benefits including flexible working hours, health insurance, and professional development opportunities.



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