Technical Support Team Lead

hace 3 días


Ciudad de México, Ciudad de México Verifone A tiempo completo

About the Role

The Verifone Helpdesk Team Lead will play a key role in supporting the continued development of our front-line representatives. This position will be responsible for leading and developing Helpdesk Technical Support agents through the continued learning curve after training and nesting on to the Production floor.

Key Responsibilities

  • Enhance agents' strengths and improve job skills through frequent coaching and development.
  • Provide job shadowing support, answer questions, conduct quality observations, coach development, and handle escalated contacts.
  • Manage performance issues, administer attendance policies, and maintain project team records.
  • Ensure agents can effectively use customer service and technical troubleshooting skills to resolve customer concerns while providing a positive customer experience.

Requirements

  • Bilingual English and Spanish.
  • Minimum 2 years of recent demonstrated leadership experience and overseeing and effectively motivating team members to achieve high performance goals.
  • Experience in payment card industry is preferred.

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



  • Ciudad de México, Ciudad de México Eaton A tiempo completo

    Eaton's Corporate Sector division is currently seeking a Technical Support Supervisor to lead the Customer Care Technical Support Center in Queretaro, Mexico.**Job Summary**As a Technical Support Supervisor, you will provide direction and manage day-to-day functions of the Technical Support Center. This role requires close collaboration with support...


  • Ciudad de México, Ciudad de México Lionbridge A tiempo completo

    Job Title: Senior Player Support Team LeadJob Summary:Lionbridge Games is seeking a highly skilled and experienced Senior Player Support Team Lead to join our team. As a key member of our support team, you will be responsible for providing expert-level support to players, resolving complex issues, and ensuring our support processes are efficient.Key...


  • Ciudad de México, Ciudad de México careerone A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Technical Support Team Lead to join our team at CareerOne. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide technical support to clients via email,...


  • Ciudad de México, Ciudad de México VusionGroup A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Customer Support Team Lead to join our After-Sales Support team at VusionGroup. As a key member of our support team, you will be responsible for managing our Level 1 external service provider and Level 2 support, ensuring the effective resolution of support requests, and coaching and leading the...

  • Service Desk Team Lead

    hace 6 días


    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Service Desk Team Lead OpportunityWe're seeking an exceptional individual to join our team as a Service Desk Team Lead. As a key member of our IT support team, you will be responsible for delivering high-quality support services to our clients.Key ResponsibilitiesLead a team of technical support specialists to ensure timely and effective resolution of...


  • Ciudad de México, Ciudad de México VusionGroup A tiempo completo

    About the RoleVusionGroup is a fast-growing retail tech company that's revolutionizing the way retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable. We're looking for a highly skilled and experienced Customer Support Team Lead to join our After-Sales Support team.Key ResponsibilitiesManage and Develop the...

  • Technical Support Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About This RoleWe are seeking a highly skilled Technical Support Manager to join our team at Servicios Comerciales Amazon Mexico S. de R.L. de C.V. As a Technical Support Manager, you will play a critical role in ensuring the smooth operation of our technology platforms and services.Key ResponsibilitiesLead technical teams to deliver high-quality support...

  • Service Desk Team Lead

    hace 5 días


    Ciudad de México, Ciudad de México Cognizant A tiempo completo

    Service Desk Team Lead OpportunityWe're seeking a highly skilled and experienced Service Desk Team Lead to join our team at Cognizant. As a key member of our IT support team, you will be responsible for delivering exceptional service to our clients and driving team performance.Key Responsibilities:Lead a team of IT support specialists to ensure timely and...

  • Technical Support Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job Summary: We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service. Key Responsibilities: Team Leadership: Lead a team of technical support...

  • Technical Systems Lead

    hace 2 semanas


    Ciudad de México, Ciudad de México Stellantis A tiempo completo

    **Job Summary**Stellantis is seeking a highly skilled Technical Systems Lead to join our team. As a key member of our Product Development organization, this role will be responsible for managing project safety processes and coordinating cross-functional team activities to meet or exceed launch metrics for new feature development.**Key...


  • Ciudad de México, Ciudad de México Fortinet A tiempo completo

    Job Summary:We are seeking a highly skilled Technical Support Manager to join our team at Fortinet. As a Technical Support Manager, you will be responsible for leading a team of technical support engineers and ensuring that our customers receive exceptional support and service.Key Responsibilities:Lead a team of technical support engineers and provide...


  • Ciudad de México, Ciudad de México Mastercard A tiempo completo

    {"Job SummaryWe are seeking a skilled Technical Services Lead to join our team at Mastercard. In this role, you will be responsible for providing exceptional technical support to our business customers, ensuring their satisfaction and retention through in-depth knowledge of their core business and products.Key Responsibilities* Provide high-level technical...


  • Ciudad de México, Ciudad de México Mastercard A tiempo completo

    About the RoleIn this client-facing position, you will:Provide B2B support over multiple channels, ensuring seamless communication with clients.Act as the primary point of contact and resolution for all client inquiries and issues.Properly escalate complex issues that require input from internal support teams or vendors.Create detailed reports based on...


  • Ciudad de México, Ciudad de México oilandgas A tiempo completo

    Product Technical Support DirectorAs a Product Technical Support Director, you will be responsible for driving infinite possibilities within a diversified, global organization. You will lead a team to provide world-class product support for technical issues, become operationally embedded with new product development processes, and collaborate with...


  • Ciudad de México, Ciudad de México VusionGroup A tiempo completo

    About the RoleVusionGroup is a fast-growing retail tech company that's revolutionizing the way retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable. We're looking for a highly skilled and experienced Customer Support Team Lead to join our After-Sales Support team.Key ResponsibilitiesManage and Develop the...


  • Ciudad de México, Ciudad de México VusionGroup A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Manager to join our After-Sales Support team at VusionGroup. As a key member of our team, you will be responsible for managing our Level 1 external service provider and Level 2 support, ensuring the effective resolution of support requests in compliance with our organizational rules and...


  • Ciudad de México, Ciudad de México Audible A tiempo completo

    About This RoleAudible's technology teams play a crucial role in connecting listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up our platform. As a Support Engineering Manager, you will anticipate and seek out obstacles before they occur, and implement solutions that allow our...


  • Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    About This RoleAudible is seeking a highly skilled Support Engineering Manager to join our team. As a key member of our technology organization, you will play a critical role in connecting listeners with millions of stories by anticipating and resolving technical obstacles before they occur.Key ResponsibilitiesLead technical teams to deliver visionary...


  • Ciudad de México, Ciudad de México Oracle A tiempo completo

    Job DescriptionJob Title: Tech Lead SAASJob Summary:We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Oracle. As a key member of our technical support team, you will be responsible for providing proactive technical support, business solution implementation, and risk management to ensure the highest level...


  • Ciudad de México, Ciudad de México Datadog A tiempo completo

    {"title": "Technical Support Specialist", "content": "Role OverviewAt Datadog, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our Technical Solutions team, you'll play a critical role in delivering exceptional customer experiences and driving the growth of our business.Key ResponsibilitiesEngage with customers...