Senior Oracle CRM Technical Support Specialist
hace 2 días
Oracle is committed to providing exceptional customer experiences. As a Senior Oracle CRM Technical Support Specialist, you will play a critical role in delivering post-sales support and solutions to our customers.
The successful candidate will have 3-7 years of experience with Core products or eight years' experience with Applications products, along with a Bachelor's degree in Computer Science, Management Information Systems, or related field. They will be an expert in troubleshooting and diagnostic skills, with the ability to analyze details and synthesize the big picture.
In this role, you will be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. You will also create and utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
This position requires strong technical skills, including experience in log reading, SQL tuning, knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware, XML, web services, java, JavaScript, PLSQL, databases, and Groovy scripting. Exceptional troubleshooting and problem-solving abilities are essential, as well as the ability to work well with limited daily supervision.
As a trusted advisor to support management and customers, you will be able to influence product design by providing feedback to development and help define/refine future support processes. You will also coach, mentor, and train your peers.
We offer a competitive salary of $120,000 per year, plus benefits, including health insurance, retirement plans, and paid time off. We value detail-oriented individuals who can influence and build cooperative relationships with key participants from business executives to technical specialists.
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