Technical Support Specialist

hace 1 semana

Xico, México Ecovadis A tiempo completo

At EcoVadis, we are committed to making a positive impact on the world by helping companies improve their sustainability practices. We're looking for a Technical Support Specialist - Web Applications to join our team in Mexico. As a key member of our Technology and Platform Services department, you will play a crucial role in ensuring the smooth operation of our platform, which is used by companies worldwide to assess and improve their sustainability performance.

Your primary responsibilities will include:

  • Troubleshooting technical issues reported by customers and internal stakeholders;
  • Diagnosing bugs and identifying root causes;
  • Providing instructions and clear steps to reproduce issues to support developers in understanding the nature of the problem to be fixed and evaluating any necessary retroactive actions;
  • Aquiring and maintaining current knowledge of relevant underlying product features to provide accurate solutions to customer requests;
  • Providing high-quality support to all users across the business, both through written communication and verbal interactions;
  • Ensuring complete follow-up on reported cases to keep end-users informed about the status and potential actions to be taken;
  • Working with confidential data, exercising utmost caution to ensure data safety and security;
  • Ensuring the quality of delivered fixes in a timely manner;
  • Deliivering training and support to end-users;
  • Creating process documentation, training materials, and articles explaining complex technical concepts to non-technical users;
  • Developing processes to handle new types of requests from internal stakeholders;
  • Keeping technical documentation and procedures up-to-date;
  • Creating custom SQL scripts to retrieve and modify data for issue troubleshooting and reporting;
  • Performing preventive maintenance and analyzing root causes of issues;
  • Advocating for customer needs by sharing feedback with the development and business analysis teams to continuously improve the product;
  • Participating in incidents to assist with issue resolution and managing communication with affected users;
  • Providing on-call support for urgent and complex issues.

We're offering a competitive salary of approximately $50,000 per year, depending on experience. Additionally, you'll have opportunities to exchange and develop your skills within a multinational team, work in an autonomous way, and participate in interesting training (including those in our foreign offices). You'll also enjoy optional fully covered or co-financed healthcare, life insurance, and pension benefits.

If you're passionate about providing exceptional customer service and have a strong background in web application support, we encourage you to apply for this exciting opportunity. Our ideal candidate will possess excellent written and verbal communication skills, customer service experience, and problem-solving skills. A relevant diploma in Computer Science or related field is preferred, along with +2 years of working experience in web application support, especially in the Azure.Net environment.

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Capgemini A tiempo completo

    **Technical Support Specialist**As a Technical Support Specialist at Capgemini, you will provide high-quality technical support to our clients. Key responsibilities include: Strong knowledge of SQL Server and ability to understand complex SQL queries Ability to write and execute complex SQL scripts Experience in managing incidents and working independently...

  • Technical Support Specialist

    hace 2 días

    Xico, México Philips A tiempo completo

    Job Title: Technical Support SpecialistWe're seeking a skilled Technical Support Specialist to join our team and provide top-notch technical support to our customers.Your Role:You'll be the first point of contact for customer technical issues, resolving them efficiently and ensuring customer satisfaction. Your responsibilities will include:Providing Advanced...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Legion A tiempo completo

    Technical Support Specialist**Job Summary**Legion is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers, troubleshooting complex issues and providing end-to-end resolution.**Key Responsibilities**Troubleshoot complex technical issues and provide...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Wpp A tiempo completo

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at WPP. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our users, ensuring that they have the necessary tools and resources to perform their jobs effectively.Key...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Sae A tiempo completo

    Sáe, a leading technology company, seeks a talented Technical Support Specialist to join its team.As a Technical Support Specialist, you will provide remote assistance to clients in the US and Canada, troubleshooting issues with high-end printing equipment and offering actionable advice.The ideal candidate will possess strong communication skills, a systems...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Zebra Technologies A tiempo completo

    **About the Role**:We are seeking a skilled Technical Customer Support Specialist to join our team at Zebra Technologies. As a Technical Customer Support Specialist, you will be responsible for communicating technical solutions to customers using effective communication, listening and comprehension skills.**Key Responsibilities**:Communicate technical...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Content+Cloud A tiempo completo

    **Expand Your Expertise with Content+Cloud**We're seeking a skilled Technical Support Specialist to join our team and help us deliver exceptional 2nd line tech support to our clients.As a Technical Support Specialist, you'll be part of a multi-lingual team supporting clients across the globe, with a focus on providing remote support for offices in Spain,...

  • Technical Support Specialist

    hace 1 día

    Xico, México Lexmark International, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Lexmark International, Inc. as a Field Service Engineer.

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Autoservicio Mecanico "Hnos Santillan" A tiempo completo

    Job Description: As a Technical Support Specialist at our company, you will be responsible for providing top-notch customer service and technical support to our clients. Your goal will be to resolve issues efficiently and effectively, ensuring a high level of satisfaction for our customers. Key Responsibilities: • Respond to customer inquiries and resolve...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Aspen Technology, Inc. A tiempo completo

    Provide Exceptional Customer SupportAs a Technical Support Specialist at AspenTech, you will be a key member of our Customer Support and Training team, responsible for delivering high-quality solutions to our customers. With a strong focus on technical expertise and customer satisfaction, you will troubleshoot and resolve complex technical issues, provide...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Armis A tiempo completo

    Armis is seeking a skilled Technical Support Specialist to join our team of experts in asset security. This role offers the perfect blend of start-up culture, enterprise-level benefits, and top pay in the industry. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.As a...

  • Technical Support Specialist

    hace 2 semanas

    Xico, México Rad Data Communications, Ltd A tiempo completo

    **Job Summary**At Rad Data Communications, Ltd, we are looking for a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for analyzing network and equipment configuration problems and defects, as well as providing technical training to coworkers and customers.**Key Responsibilities**• Analyze network...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Hsbc A tiempo completo

    Job OverviewWe are seeking an experienced professional to join our team in the role of Tech Specialist Support at Hsbc.Key ResponsibilitiesProvide support for software, hardware, and networking for desktops, laptops, and servers.Perform maintenance and support on legacy products.Install and maintain PCs and associated software, networks, servers, and...

  • Technical Support Specialist

    hace 1 semana

    Xico, México Citi A tiempo completo

    Job Description:The Senior IT Support Specialist is responsible for providing technical and business support for users of Citi Applications. Key responsibilities include resolving technical issues, driving stability, efficiency, and effectiveness improvements, and ensuring storage and archiving procedures are in place and functioning...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Citi A tiempo completo

    Welcome to our team of skilled professionals!We are seeking a Technical Support Specialist to join our ranks. As a key member of our team, you will be responsible for providing top-notch technical support to our customers. Responsibilities:* Troubleshoot and resolve technical issues in a timely and professional manner* Collaborate with internal teams to...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Tech Mahindra De México, S. De R.L. De C.V. A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team at Tech Mahindra De México, S. De R.L. De C.V. as a bilingual customer service representative. Your primary responsibility will be to provide technical assistance through chat to clients in the United States.As a Technical Support Specialist, you will be the first point of contact for...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Philips A tiempo completo

    **Job Title**: Technical Support Specialist**About the Role**:We're seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you'll be responsible for resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.**Key Responsibilities**:-...

  • Senior Technical Support Specialist

    hace 4 semanas

    Xico, México Sequoia Connect A tiempo completo

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Sequoia Connect. As a key member of our infrastructure support team, you will be responsible for providing Level 3 technical support for infrastructure issues, troubleshooting and resolving complex technical...

  • Technical Support Specialist

    hace 2 semanas

    Xico, México Icon Plc A tiempo completo

    Job Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to provide support for our clinical systems. The ideal candidate will have experience working in a first and second tier capacity and possess excellent problem-solving skills.Responsibilities:Provide remote and in-person support to users of our...

  • Technical Support Specialist

    hace 3 semanas

    Xico, México Codertal A tiempo completo

    **Job Summary:**We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Codertal. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.**Key Responsibilities:**Engage in retention efforts to ensure...