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Security Operations Manager

hace 2 meses


Monterrey, Nuevo León, México Hilton Worldwide, Inc. A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Security Operations Manager to join our team at Hilton Worldwide, Inc. As a key member of our security department, you will be responsible for directing and coordinating the activities of security personnel, ensuring the safety and security of our guests and employees.

Key Responsibilities
  • Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security.
  • Prepare incident reports and ensure all allegations are properly followed up.
  • Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities.
  • Plan, deliver and facilitate regular staff awareness training.
  • Be fully conversant of company terrorist procedures and convey to staff.
  • Be fully conversant with hotel Fire and Emergency procedures.
  • Responsible for management of key control within all departments.
Requirements
  • Organised and systematic approach to problem solving.
  • Security industry experience in supervisory capacity.
  • SIA trained and licensed.
  • Ability to listen and respond to demanding guest needs.
  • Good leadership, interpersonal and communication skills.
  • Accountable and resilient.
  • Committed to delivering high levels of customer service.
  • Ability to work under pressure.
  • Flexibility to respond to a range of different work situations.
  • Good grooming standards.
Preferred Qualifications
  • Previous experience in same or similar role.
  • First Aid.
  • Fire fighting qualification.
  • IT proficiency.
About Hilton Worldwide, Inc.

Hilton Worldwide, Inc. is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.