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Operations Specialist

hace 2 meses

Victoria de Durango, Durango, México Intouch Credit Union A tiempo completo
Operations Specialist Job Description

We are seeking a highly skilled Operations Specialist to join our team at InTouch Credit Union. As an Operations Specialist, you will play a critical role in ensuring the smooth operation of our daily workflow and providing exceptional customer service to our members.

Key Responsibilities:
  • Manage daily workflow and operations of the department, handling complex business issues related to credit union cards, wire services, bill payment, IRA's, and core system functions.
  • Provide phone, email, and in-branch support for Operations Support department responsibilities, using various systems such as vendor card systems, vendor online function support systems, and vendor wire systems.
  • Research and solve external and internal member questions, problems, and complaints in a proactive and urgent manner.
  • Process orders and maintenance requests for credit, debit, and ATM cards, as well as incoming and outgoing wire requests accurately.
  • Work with card processing and ATM vendors to investigate and resolve cardholder and terminal problems in a timely manner.
  • Process ATM cash orders and stamp orders, and communicate load amounts to vendors.
  • Review ATM balancing spreadsheets and research all ATM outages and discrepancies in a timely manner.
  • Research and resolve ATM malfunctions and work with vendor for repairs.
  • Assist internal and external members with IRA and Health Savings Account questions, issues, and processing of forms.
  • Process stop payments, address changes, overdraft protection, add or modify cross accounts, security ID's, modify account profile information, etc.
  • Open, modify, and close certificates and accounts, process returned mail, mail deposits, and scanning verification, place check orders, complete check and statement copy requests, and process online banking, bill pay, transfer now, Turnkey Zelle reports, and research requests.

Requirements:

  • Experience in a customer-focused, deadline-driven, high-energy environment.
  • Ability to provide courteous, friendly, and professional assistance to team members and members.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary range of $21.42 to $22.61.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • A generous paid time off policy.
  • Opportunities for professional growth and development.