Network Security Specialist

hace 3 semanas


Xico, México Fortinet A tiempo completo

**Job Summary**:

We are seeking a highly skilled Network Security Specialist to join our team at Fortinet. The ideal candidate will have a strong understanding of TCP/IP, routing protocols, and L2/L3 switches, as well as experience in a technical support role in a networking/security company or equivalent education.

**Key Responsibilities**:

  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Consultation of technical documentation, bulletins, and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communication and expectations until the closure of each case
  • Submit KB articles monthly to contribute with internal and external DBs

**Requirements**:

  • Bachelor / Engineering degree in Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority
  • Strong English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus
  • Adaptable and flexible, operating in a fast-paced, dynamic environment
  • Independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus
  • Travel occasionally for short periods of time to take/provide training and special engagements

**Location**:

Bogota (must)

**Modality**:

Onsite



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