Senior Vacation Ownership Advisor

hace 2 semanas


Ciudad de México, Ciudad de México Marriott Vacations Worldwide A tiempo completo
Job Title: Senior Vacation Ownership Advisor

Marriott Vacations Worldwide is seeking a highly skilled and experienced Senior Vacation Ownership Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our owners and guests, ensuring their vacation experiences are nothing short of exceptional.

Key Responsibilities:
  • Provide expert guidance and support to owners and guests on all aspects of vacation ownership, including product information, resort details, and personalized vacation experiences.
  • Respond to customer inquiries and resolve issues in a timely and professional manner, ensuring a high level of customer satisfaction.
  • Develop and maintain a thorough understanding of Marriott Vacations Worldwide's products, services, and policies to provide accurate and informed responses to customer inquiries.
  • Collaborate with internal teams to resolve complex customer issues and provide exceptional service.
  • Stay up-to-date on industry trends and developments to ensure the highest level of knowledge and expertise.
Requirements:
  • College or technical degree
  • Minimum 1 year of experience as a Vacation Ownership Advisor
  • Bilingual 100% English (oral and written) and Spanish
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple priorities simultaneously
  • Strong analytical and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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