Customer Support Specialist

hace 4 semanas


Ciudad Apodaca, Nuevo León, México Abb A tiempo completo

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at ABB. As a key member of our sales support team, you will be responsible for implementing global processes and best practices to meet and exceed customer expectations.

Key Responsibilities

  • Develop and implement order entry and order management processes to ensure accurate and timely acknowledgment and delivery of products.
  • Implement post-sales support processes and best practices to ensure fast resolution of material and non-material related customer cases.
  • Lead the local implementation of Customer Cases management program and ensure required trainings are planned and delivered to internal and external personnel.
  • Conduct detailed gap analysis across customer support processes and provide solutions to reach and exceed expected service level at optimized costs.

Requirements

  • Bachelor's Degree in Finance, Accounting, Business or similar.
  • +3 years of experience in similar position.
  • Green Belt or experience leading-executing six sigma projects.
  • Knowledge of Manufacturing, Quality & Electrical testing Process.
  • Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.

About Us

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.



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