Operations Manager

hace 1 mes


Xico, México One Park Financial A tiempo completo
Operations Manager Job Description

One Park Financial is a fast-growing FinTech company seeking a highly skilled Operations Manager to join our team in Polanco, Mexico City. As an Operations Manager, you will play a critical role in driving continuous improvement and maintaining high-quality processes.

Key Responsibilities:

  • Provide direction, guidance, and support to team members to ensure efficiency and accuracy in data processing.
  • Develop and implement streamlined document processing workflows to enhance efficiency.
  • Continuously evaluate and improve existing processes to drive operational excellence.
  • Follow up on the team's quality control results. Identify areas of opportunity and design performance improvement plans.
  • Collaborate with other departments such as sales and credit operations to ensure seamless integration of data into the CRM.
  • Identify training needs and provide ongoing professional development opportunities for the Document Processing team.
  • Generate and analyze reports on document processing metrics.
  • Use data-driven insights to make informed decisions and improve overall team performance.
  • Prepare regular reports for management, highlighting achievements, challenges, and areas for improvement.

Requirements:

  • Bachelor's degree in business administration, finance, or related field, or equivalent work experience.
  • Advanced to native English.
  • Familiarity with CRM systems and data management processes.
  • Proficiency in computer software, such as Microsoft Word, Excel, and Outlook.
  • Excellent organizational and communication skills.
  • Ability to thrive in a fast-paced and dynamic work environment.

Benefits:

  • Private Insurance
  • Growth Opportunity

This is an onsite position located in Polanco, Mexico City. Pay: From $1.00 per month. Work Location: In person.


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