Enterprise Solutions Architect

hace 4 semanas

Ciudad de México, Ciudad de México Stripe A tiempo completo
About the Role

As a Solutions Architect at Stripe, you will partner with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. You will influence revenue growth across Stripe's product portfolio, and collaborate with sales, support, product management, and Stripe's executive team to provide the best experience to our most valued customers.

Key Responsibilities
  • Be a key member of a Stripe account team with deep involvement in defining the customer strategy.
  • Identify and close new complex opportunities, and accelerate solution adoption.
  • Understand and align with the customer's product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap.
  • Drive thought leadership and be a trusted advisor for key business and technical stakeholders.
  • Work to deeply understand the customer's business objectives, and then design and apply Stripe's solutions to their challenges.
  • Develop and articulate the end-to-end customer transformation journey and create future roadmaps and architectures with deep 3rd party integrations in play.
  • Conduct business analysis and background research on customers, industries, and competitors with a view to support growth for the user's business.
  • Lead strategy engagements with users to align to business priorities, design solutions and secure the technical win by performing in-depth customer discovery, evangelizing the proposed solutions through executive briefings, readouts, presentations, workshops and solution demos.
  • Expand Stripe's footprint within existing accounts to new global markets and business units by introducing new capabilities and local payment methods.
  • Act as the 'Voice of the Customer' to bring insights, trends and opportunities to the leadership, product and engineering teams from the forefront and prioritized for delivery.
  • Participate in sales forecasting, Quarterly Business Reviews and account/territory planning to strategically and tactically align for success.
Requirements
  • 8+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, for a global software enterprise.
  • Experience in the payments/billing/invoicing/issuing/banking/Fintech space.
  • Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
  • Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
  • Experience using APIs to integrate complex systems involving external solutions like ERP, CRM or Tax Management products.
  • Outstanding spoken and written communication skills - in Spanish and English, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
  • Ability to operate independently in a highly ambiguous and fast-paced environment.
  • Passion to take on ownership and drive change in a constantly evolving environment.
  • Superior verbal and written communication skills in Spanish and English.
  • Ability to travel per business needs.
Preferred Qualifications
  • Prior experience in consulting/Enterprise architecture.
  • Experience at a growth stage internet/software company.
  • Understanding of LATAM Payment landscape, payment methods, card processing systems in the Mexican/LATAM perspective.

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