Regulatory Solutions Analyst
hace 3 semanas
Nubank is seeking a highly skilled Regulatory Solutions Analyst to join our team in Mexico. As a key member of our Operational Regulatory Solutions Chapter, you will be responsible for supporting all first-line defense operational routines related to KYC, AML Alerts & Judicial Orders.
Key Responsibilities:
- Support the consolidation of all CONDUSEF regulatory obligations, platforms, and reporting requirements.
- Attend to and maintain the UNE Reception Facilities efficiently.
- Record the receipt of Queries, Claims, or Clarifications presented by Clients.
- Assign a folio number to Customer Queries, Claims, or Clarifications.
- Prepare response projects to respond to customer requests within established legal deadlines.
- Support the communication of the resolution of the Query, Clarification, or Claim to the Client.
- Keep a record of all Queries, Claims, or Clarifications made in the last 2 years.
- Follow up on requests for information and/or documentation sent and received through Slack.
- Support the preparation and presentation of quarterly and monthly reports to CONDUSEF.
Requirements:
- Bachelor's Degree in Law, Economics, or a related field.
- At least 6 months to 1 year of experience in CONDUSEF matters.
- Previous experience in attention to clients and proven experience handling customer complaints.
- Banking & SOFIPO regulation knowledge.
- Fluency in Spanish and English.
Nubank offers a competitive salary, health and life insurance, food card, 17 days of paid vacation, holiday bonus, NuCare mental health and wellness assistance program, extended maternity and paternity leaves, and equity at Nubank.
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