Bilingual Legal Assistant
hace 3 semanas
**About New Frontier Immigration Law**
We're a fast-growing, mid-sized law firm in Phoenix, AZ committed to humanitarian-based immigration. Our team helps change the lives of undocumented immigrants by finding innovative solutions to seemingly impossible problems.
Our Mission:
We believe in creating an atmosphere where team members can be productive, learn, grow, and improve. We listen to clients' needs to meet their expectations and deliver an exceptional customer experience. Our team is vested in the outcome of every case and the growth of every team member.
About the Role:
The Remote Bilingual Legal Assistant will act as a connection, providing product/service information and resolving developing problems for our clients with precision and competence. We're looking for someone who is genuinely delighted to help customers, tolerant, empathetic, and intensely communicative.
Responsibilities:
- Handle high amounts of incoming calls
- Draft immigration forms
- Identify and evaluate customers' needs to deliver satisfaction
- Build sustainable relationships of trust through open and interactive discussion
- Provide accurate, valid and comprehensive information by using the right methods/tools
- Manage and update assigned cases on a monthly basis
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
- English fluency, able to read, write and speak with complete ease and near perfection
- Shift days, hours and Phoenix, Arizona (USA) time zone: Monday to Friday - 8:00 AM to 5:00 PM (1 hour lunch)
- Possess a four-year bachelor's degree and a three-year law degree from an accredited law school and be in good standing
- Have previous experience and demonstrated success in sales
- Some proven customer support experience or experience
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