Logistics Coordinator
hace 7 días
We're a global logistics company that connects people and businesses through our innovative supply chain solutions. Our team is passionate about providing exceptional customer service and building strong relationships with our partners.
Job DescriptionAs a Logistics Coordinator, you will be responsible for coordinating spot requests within our network, managing price quotations related to air, ocean, and road transport, and serving as the main point of contact for customers.
Main Responsibilities:
- Operations Management: Manage customer deadlines and ensure quote requests are updated in our internal systems and distributed timely across our network.
- Decision Making: Make decisions when and where appropriate in alignment with internal processes and procedures, considering the team's goal to increase success rate, net revenue, and provide exceptional customer service.
- Compliance: Ensure daily work meets internal policies and procedures and external government regulations or customer policies/requirements.
- Process Improvement: Understand departmental processes, constantly looking for improvement opportunities and following standard operating procedures.
- Team Collaboration: Work with the team to meet KPI standards as per company procedures.
Relationships:
- Develop and maintain good relationships with partner branches within the network to coordinate and increase win ratio.
- Maintain close liaison with account management team to meet timely customers' requirements and standards.
- Keep track of ad-hoc quote requests from customers using internal tools, aiming to improve performance and provide exceptional customer service.
Analyze:
- Conduct and track internal/external weekly/monthly reports to manage performance, increase net revenue, and ensure customer satisfaction.
- Constantly look for opportunities for improvement based on experience and operational reports.
- Logistics experience (air, ocean and/or road) (operations or quoting).
- Understanding of transport documentation process (preferred).
- Attention to detail should be a natural feature.
- Ability to prioritize and work with deadlines.
- Good knowledge and understanding of Incoterms.
- Willingness to work in a team, ability to listen, understand and communicate effectively to achieve positive results.
- Proactive and strong organizational skills.
- Ability to work independently by following processes and instructions, with remote supervision.
- Competent in Microsoft Office suite 365 (Excel, Word, PowerPoint, and Outlook).
- Fluent in English and Spanish (the job position is based in Monterrey, México).
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