Strategic Operations Director
hace 3 semanas
Transforming Digital Transformation
Takeda Pharmaceutical is at the forefront of digital evolution and global transformation. We're building innovative solutions to meet the needs of patients, our people, and the planet.
Our Mexico City-based Innovation Capability Center is a hub for talent and innovation. We're seeking a skilled Operations Lead to join our team and contribute to our global impact.
About the Role
As an Operations Lead, you'll play a key role in defining quality standards, maintaining process adherence, and optimizing team performance. You'll work closely with our managing director, ICC Mexico Head, and other initiative leads to ensure all teams follow common processes, best practices, and standards.
Responsibilities
- Collaborate with global BU/IT organizations to deliver successful products and platforms to businesses.
- Assist in compliance, processes, statutory filings, and integrating operations reports.
- Provide leadership to cross-functional teams, including squads/chapters, in the delivery of high-impact digital-tech and data initiatives.
- Monitor and report on deliverables quality KPIs across pods/squads.
- Drive process improvements, create optimal processes, standards, and infrastructure for the center.
- Influence and manage an optimization plan for supplier use in IT domains.
Process Adherence
Ensure our established processes and guidelines are followed consistently across all teams. Identify process gaps, implement process improvements, and support processes.
Quality Management
Collaborate with cross-functional teams to establish clear quality benchmarks for deliverables. Develop and document quality assurance processes and guidelines.
Metrics
Define and track key performance indicators (KPIs) for each pod (team) to monitor efficiency and effectiveness. Define and track quality metrics to assess performance, effectiveness, and overall quality of services and initiatives.
Alignment with Global Chapters
Liaise with representatives from 12 different global chapters within the organization. Develop strategies to align chapter-specific goals with overall organizational objectives.
What You'll Need
A collaborative mindset, strong leadership skills, and experience in process improvement and quality management.
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