Senior Scientific Instrumentation Specialist
hace 2 semanas
Bruker is a leading analytical instrumentation company seeking a highly skilled Product Support Engineer to provide top-notch post-sale technical support worldwide for our Bruker AXS products.
Key Responsibilities- Deliver exceptional first-level hardware, software, and application support to customers and field engineers, ensuring timely resolution of product-related issues.
- Conduct thorough troubleshooting and diagnostic tests to identify and resolve complex analytical instrument problems.
- Develop and deliver comprehensive product training to customers and internal staff, enhancing their understanding of instrument operation, maintenance, and troubleshooting procedures.
- Document support activities, including problem resolution steps, in a detailed and organized manner using Salesforce/SAP.
- Perform installation, configuration, and validation of new instruments at customer sites, ensuring optimal performance and customer satisfaction.
- Establish and maintain strong relationships with key customers, serving as a trusted technical advisor and advocate for their needs within the organization.
- Contribute to the creation of technical documentation, including troubleshooting guides and decision trees, to support customers in using instruments effectively.
- Manage inventory of spare parts and consumables, ensuring adequate stock levels to meet customer demands and minimize downtime for instrument repairs.
- Understanding of analytical scientific instrumentation principles and experience with x-ray equipment/x-ray fluorescent.
- Proficiency in troubleshooting hardware and software issues related to analytical instruments.
- Familiarity with GMP regulatory requirements is a plus.
- Understanding of motorized drives, vacuum systems, fluid pumps, optics, electrical circuits, and computer networking principles.
- Strong analytical and problem-solving skills, ability to multitask, and prioritize workload.
- Experience with Salesforce and proficiency in using remote diagnostic tools (Webex, TeamViewer, Microsoft Teams).
- Ability to read technical documentation, including block diagrams and wiring schematics, and strong interpersonal skills to build rapport with customers.
- Ability to work independently with minimal supervision and aptitude for collaborations and teamwork.
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