SAP Change Governance Expert for Global Enterprise
hace 6 días
About the Role
\rThe SAP Change Governance Specialist is responsible for ensuring seamless delivery of change requests across all domains. This role involves establishing and maintaining continuous governance over change requests, ensuring that all changes adhere to consistent methods for assessment, approval, and deployment using Agile methodology.
\rThis position reports directly to the IS Project Manager and requires close collaboration with delivery partners, services performance team, business users, and functional domain leaders. The successful candidate will possess excellent stakeholder management skills, communication skills, and experience in handling external delivery partners.
\rKey Responsibilities
\r- \r
- Coordinate with delivery partners and services performance team to request enhancements and manage change records in DevOps tools\r
- Control performance through KPIs, Operation Service Agreement, and Service Level Agreement to ensure meeting partner expectations\r
- Oversee day-to-day BUILD services solutions for good health and stability with delivery partners\r
- Identify and propose continuous improvement initiatives to enhance services efficiency\r
- Provide governance over timely delivery of change requests performed by IS suppliers, including documentation and task completion\r
- Manage emergency and expedited change requests to ensure business continuity within critical services\r
- Lead the Change Exemption process for IS suppliers\r
- Automate contract and financial management processes\r
Requirements
\r- \r
- Bachelor's degree in computer science, information technology, or a related field\r
- At least 4 years of relevant SAP experience in Service Management area (Change, Release, Incident) in large enterprises\r
- Excellent stakeholder management and communication skills\r
- Experience in handling external delivery partners and managing maintenance support activities\r
- SAP knowledge and experience with Scrum, Agile methodologies, and ITIL skills\r
Estimated Salary: $120,000 - $180,000 per year
\rThis role offers a competitive salary range of $120,000 to $180,000 per year, reflecting the level of expertise required for this position. ABB offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development.
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