Logistics Operations Manager: After Hours Shift

hace 1 semana


Guadalajara, Jalisco, México Arrive Logistics A tiempo completo

**Company Overview**

We are Arrive Logistics, a dynamic company dedicated to providing innovative logistics solutions. Our mission is to build strong relationships with our carrier partners and customers, ensuring seamless freight operations.

**Salary:** $85,000 - $110,000 per year, depending on experience.

**Job Description**

We are seeking an experienced Carrier Operations Manager to lead our after-hours shift team in Guadalajara, MX. The successful candidate will be responsible for collaborating with U.S.-based leadership to ensure smooth carrier operations, resolving issues, and providing excellent customer service.

**Key Responsibilities:**

* Collaborate with Client Success & Carrier teams to create goals, expectations, and communicate effectively with team leaders.

* Answer call-ins, drive SOPs to cover freight, and prevent fraud.

* Problem-solve for cross-border carrier operations, including trailers stuck at the border, communicate updates, and set up 1st shift for success.

* Be the Global point of contact for all Afterhours carrier escalations & carrier cross-border operations problem-solving.

* Partner with Carrier and Client Success teams to anticipate and meet evolving needs of Carrier partners and Customer service levels.

* Communicate daily with Carrier and Client Success managers to get feedback on any needs.

* Report feedback to managers on tough customers/carriers to contact or issues within their department.

* Demonstrate ability to identify and resolve performance issues.

* Support continued growth of After hours Global Services department in GDL.

* Train a team of new Coverage Specialists to develop knowledge of Logistics industry, Arrive Business Model, and proprietary software.

* Strategically evaluate Coverage Specialists capabilities and collaborate with business leaders to determine career path (Sales, Coverage, Success, or Accounting).

* Set expectations for your team and ensure each team lead is meeting/exceeding team goals through coaching and incentives.

* Partner with management and Employee Success team to resolve employee issues and manage team performance.

**Required Skills and Qualifications:**

* 4+ years of Carrier Sales experience or equivalent.

* 2+ years of supervisory experience; experience managing teams of more than 10 employees preferred.

* Passion to train and develop new Arrive employees.

* Dynamic leader with bold presence and contagious attitude.

* Strong oral and written English communication skills, ability to collaborate with management and peers alike.

* Ability to sell into unique scenarios, continuously evolving, and strong abilities to teach basic sales skills to strip and sell freight.

* Willingness to work from office M-F 1400-2300 CST and have availability for all after-hours shifts (24/7).

* Experience influencing teams in other offices/countries.

**Benefits:**

* Monthly grocery vouchers.

* Vacation days.

* Savings fund.

* Medical insurance (including dental and vision plans).

* Casual dress code.

* Office-wide engagement activities, team events, happy hours, and more.

* Free coffee.

* Counseling sessions through Employee Assistance Program.

* Referral Program.

**Your Arrive Experience**

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.



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